FREQUENTLY ASKED QUESTIONS (FAQs)

Do you provide international shipping?

Yes, our products are delivered worldwide.

What is the cost of shipping outside the United States?

We provide free shipping worldwide.

Can we avail of free shipping in all countries of the world?

Yes, we provide free shipping to all countries. However, we do not ship to nations sanctioned by the US or the UN in order to comply with the law (OFAC list).

What shipping service do you use?

For shipping, we use DHL, DPEX, and FEDEX.

What are your policies for misplaced shipment?

This is an uncommon occurrence. If this occurs, we will ship another item to you at no cost. We are in charge of delivering the order right at your door.

How long does delivery take?

It varies from country to country; however, we utilize DHL for our shipping. Therefore the shipment is quick. Delivery generally takes 3 to 5 days after shipment.

If I don’t receive my item even after 5 days, what should I do?

If tracking is available, you may view the expected delivery time on the tracking page. You may also contact us through email at support@alamodejackets.com to inquire about the status of your shipment.

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