Your exchange order will be processed and sent to you within 15 business days
after we have received and reviewed your return (typically within 72 hours of
arrival). In the event of a refund, it will be granted within 7 business days, and you
will get an email confirming the completion of your return. Refunds will be provided
to the original payment method and will be handled between 10 to 45 days,
depending on the credit card’s issuing bank.
The consumer is also entitled to a refund or return in the following circumstances:
- The consumer received the incorrect goods.
- Some flaws exist in the product.
- The product was damaged during transit.
- Product has been tampered with
Under no circumstances may a personalised or other customised good be returned for a refund or exchange.
Please keep in mind that in the event of a return, consumers will be responsible for the cost of returning the item to us.
Return and Alteration
We are devoted to getting you the ideal jacket the first time. However, if your bespoke order does not fit you properly, we will make the first change free of charge.
How do we aim for a win-win situation?
Custom (read: custom) jackets may be difficult to work with and keep us on our toes to establish a win-win solution. The necessity for a return might arise for various reasons, including those listed below.
Design & Quality Solution:
Before shipping your purchase, we send you photographs of the actual product. Before we ship it, you may inspect the pattern, material, and stitching. As a result, this factor may be ruled out.
Our customer service representative will inquire for your body measurement when you submit your custom order. To take your body measurements, please refer to our size instructions. There is a risk of size mistakes even if your measurements are perfect. Still, if the jacket arrives and does not fit you precisely, we will do the first change free of charge. However, you would be responsible for the cost of returning the jacket to us.
For custom orders, we do not accept returns for refunds. Please keep in mind that your bespoke order is designed just for you. All aspects, including style, material, and accessories, are entirely up to you, and we are unlikely to sell it to anyone else.